Privacy and Cookie Policy

Last updated: April 2026

1. Who We Are

This website is operated by Rocket Web Solutions (Cumbria) Ltd.
Company Number: 16990085
Registered Address: 3 Winder Farm Close, Dearham, Maryport, United Kingdom, CA15 7JH

We are the “data controller” responsible for your personal data.

2. What Data We Collect

We only collect personal data that you voluntarily provide via our website enquiry form. This may include:

  • Name
  • Email address
  • Phone number
  • Message content

We do not use analytics, tracking tools, or user accounts on this website.

3. How We Use Your Data

We use the information you provide to:

  • Respond to your enquiry
  • Communicate with you about your request
  • Provide services if you choose to work with us

We do not use your data for marketing unless you explicitly request or consent to this.

4. How Your Data Is Stored

When you submit the enquiry form:

  • Your message is sent directly to our business email inbox (hosted via Microsoft Exchange Online)
  • We do not store your data in the website database or any separate CRM system

We take reasonable steps to ensure your data is secure.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful basis:

  • Legitimate interests – to respond to enquiries and provide services
  • Contract – where processing is necessary to provide services you request

6. Data Retention

We only keep personal data for as long as necessary to:

  • Respond to your enquiry
  • Maintain business records where required

Emails may be retained for administrative and legal purposes.

7. Sharing Your Data

We do not sell, trade, or rent your personal data.

Your data may be processed by trusted service providers where necessary (e.g. email hosting via Microsoft), but only to the extent required to deliver our services.

8. International Transfers

Our email provider (Microsoft) may process data outside the UK. Where this occurs, appropriate safeguards are in place in line with UK GDPR requirements.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Contact Us

If you have any questions about this policy or your data, please contact us at info@rocketwebsolutions.co.uk

Cookie Policy

11. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

12. Cookies We Use

This website only uses essential cookies required for basic functionality. These are set by WordPress and may include:

  • Session cookies for site functionality
  • Security-related cookies

We do not use:

  • Analytics cookies
  • Advertising cookies
  • Tracking or profiling cookies

13. Managing Cookies

Most web browsers allow you to control cookies through settings. You can:

  • Block cookies
  • Delete existing cookies

However, disabling essential cookies may affect how the website functions.

14. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

15. Complaints

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) via
https://www.ico.org.uk